Frequently Asked Questions

Find answers to common questions about our product.


General facts about helo® skincare products

What ingredients can be found in helo® PSO?

helo® PSO contains three main active ingredients; Boswellia, vitamin B12 and urea.

It also contains shea butter,
almond oil, coconut oil and olive oil.

What are the benefits of Boswellia?

The resin of the Boswellia tree is thought to have huge benefits to the skin thanks to its antioxidant and anti inflammatory properties. Its antioxidants can help to neutralise free radicals, contributing to healthier, softer skin. It also contains compounds that may help protect the skin from oxidative stress, which can lead to premature ageing and skin damage.

What are the benefits of vitamin B12?

Vitamin B12 may help to reduce skin irritation and alleviate redness.

What are the benefits of urea?

Urea can support the skin’s natural barrier function, which is crucial for preventing moisture loss and protecting the skin from irritants. At higher concentrations, such as the concentration in helo® PSO, urea is a keratolytic agent, meaning it can also help to exfoliate dead cells on the skin’s surface.

How do I apply helo® PSO?

Squeeze a small amount of helo® PSO cream onto the fingertips. Apply to the affected area in small dots, spreading evenly and massaging in a circular motion until fully absorbed. Use enough cream to cover the affected area and don’t apply excessive pressure, especially if the skin is sensitive. Let the cream fully absorb (this shouldn’t take long) before getting dressed or coming into contact with fabrics.

Can I use other products to supplement helo® PSO?

Yes. A rich cream used as a supplement between flair ups will help to keep the skin soft and supple.

Will I have a reaction to helo® PSO?

All ingredients in helo® PSO are safe to use. However, everyone’s skin is different, and individuals can develop sensitivities to products. If a reaction occurs, stop using the cream and, if necessary, consult a medical professional.

Is there anyone who shouldn’t use helo® PSO?

Children under three years old, pregnant or breastfeeding women should only use helo® PSO after consulting a doctor. For anyone using the cream, we always recommend a patch test, particularly if the skin is very sensitive. Apply a small amount of cream to the forearm or inner thigh and wait 24 hours to ensure no reactions, before continuing to use.

The cream is pink, will it stain my clothes?

The natural pink colour of helo® PSO comes from the ingredient vitamin B12 and it can cause stains and discolouration to clothes and fabrics if not properly absorbed into the skin. To avoid this, apply a thin layer of cream and allow it to fully absorb before dressing or coming into contact with fabrics such as bed sheets. If discolouration does occur as a result of a fabric coming into contact with the cream, it should disappear after washing.

Is helo® PSO vegan?

Yes! All of the ingredients in the cream are plant-based.

Does helo® PSO contain parabens?

No. The cream is free from harmful parabens.

Does helo® PSO contain perfume?

No. The product is completely fragrance free to minimise the risk of allergic reactions.

Is helo® PSO dermatologically tested?

Yes. The product is fully dermatologically tested. However, as with all skin products, there may be a reaction in some rare cases. If this happens, stop using the cream and consult a medical professional.

Has helo® PSO been tested on animals?

No, we do not test our products on animals.

Ordering, payment and returns

Where can I buy helo® products?

Currently, helo® PSO is only available on our online shop

How do I order on the webshop?

It is easy to order from our webshop. Simply choose whether you want a one-time purchase or "subscribe and save" (then you choose the time period between deliveries). Then add how many products you want to buy to your basket and proceed to checkout when you are ready.

In the basket, you can change the quantity or, if necessary, remove any items you no longer want. Then proceed to checkout, enter your details, select delivery, and finish with payment.

When the order is completed, you will receive a confirmation email from us.

Which payment solutions do you offer?

You can pay with Visa Card, MasterCard, American Express/AMEX, Maestro Card, Discover Card, Diners Club, UnionPay, Elo Card, Google Pay, Apple Pay, and Shop Pay in the webshop.

If you want to pay with a different method, please reach out to us at

I have a discount code - how do I use it?

When you proceed to checkout from your basket, you can enter the discount code in the box “discount code” on the right side of the screen. 

If you experience any problems applying the discount code, please contact us here.

Please remember that discount codes are personal and can only be used once. You are not allowed to share the discount code and resale of codes is under no circumstances allowed.

Discount codes can’t be used with other discounts.

What are the conditions for discount codes?

It is only possible to use one discount code per. purchase, and different discount codes cannot be combined. The entire value of the discount code must be used at once, and we do not refund or pay out any excess balance.

A discount code can and may only be used once per customer.

In some cases, different conditions or restrictions may apply to the use of discount codes. If this is the case, it will be clearly stated in the terms and conditions stated when the discount code is issued.

Discount codes cannot be exchanged for cash. You can of course make use of the satisfaction guarantee on orders paid with a discount code. In those cases, a new discount code will be issued, which can be used as payment on a new order.

Discount codes are personal and may not be resold or shared with others. The transfer or resale of discount codes is strictly prohibited.

What is the delivery time on orders?

Standard delivery takes 2-5 working days, whereas express delivery takes 1-2 working days.

Delivery times can be prolonged around holiday periods, Black Friday, Cyber Monday and public holidays. Please note: In adverse weather conditions your order(s) may be delayed.

Working days are defined as Monday – Friday (excluding bank and public holidays) –therefore any orders placed after the relevant cut-off time on Friday will not be processed until Monday. We do not deliver on Sundays or English Bank Holidays.

How much does delivery cost?

United Kingdom

Expedited & Standard shipping (2 - 5 days) - GBP 6.45.
Free shipping on purchases over GBP 45.

Northern Ireland

Standard shipping (2 - 5 days) - GBP 6.45.
Free shipping on purchases over GBP 45.

See cost and options under “Shipping Policy”.

Can I track my order?

When your order has been shipped, you will receive an email with a tracking link.

Can I cancel my order?

Unfortunately, we can’t cancel the order if it has already been processed or shipped.

Can I return the products if I change my mind?

Due to the strain of the climate, we hope that you only think about ordering products, that you want to use, but if you are not satisfied with the product(s) and wish to make use of the satisfaction guarantee, please complete the contact form. We also need an email from you directly, where you add a photo (to see the product and the sealing is intact), order number, product description and description why you want to return the product.

It is important that you contact us before you return the products. We must approve your return request before you can send the item back.

You must notify us no later than 14 days after delivery, otherwise the satisfaction guarantee expires. In case something is wrong with the product or other complaints you have 30 days after delivery according to "The Consumer Contracts Regulation".

Please note! The product(s) must be sealed and in the same condition as delivered. Unsealed and used products cannot be returned or refunded.

When returning, you must pay for the shipping costs yourself.

The product/package was damaged on receipt -what do I do?

Contact us as soon as possible so we can find a solution.

Please fill out the contact form and remember to include your order number and a foto so we can see the damage. We will get back to you as soon as possible.

I received the wrong product in my order – what do I do?

Contact us as soon as possible, so that we can send the right product to you.

Please fill out the contact form and remember to include your order number. We will get back to you as soon as possible.

I put the wrong address in my order - what do I do?

Please be careful when entering your shipping address, Helo® Skin Care will not be responsible for orders sent to the incorrect delivery address provided by the customer.

I haven't received my package - what now?

If you have not received your package within 10 days of placing your order, please contact us as soon as possible so we can find out what happened and find a solution.

Please fill out the contact form and remember to include your order number. We will get back to you as soon as possible.

My Account

What is My Account?

You have the option of creating a customer account on our webshop. On "My account" you can see your order history and follow the status of your order with us and edit your information. You must have an account if you want to use the "subscribe & save" option.

We do not use your information to send you marketing materials, newsletters or the like (unless you actively sign up for this).

You can read about how we protect your information under our privacy policy.

Can I track my order?

All orders for the UK are packed and shipped from a warehouse in the UK, and you will receive an email with a tracking link as soon as your order has been shipped.

How do I delete My Account?

If you no longer wish to have a customer account with us, you can have it deleted by contacting us using the contact form.

How can I stop my subscription?

If you no longer wish to continue with your subscription, you can pause or delete it under your account and your subscription

Select "cancel my subscription" at the bottom right.

Can I change my subscription if I want to change the numbers of products?

Yes, you can change the number of products you wish to receive under "My account" / "Subscriptions" and under "Items" select "edit" and make the change and select “save”.

Can I change my subscription if I want to change the period?

Yes, you can change the period you wish to receive under "My account" / "Subscriptions" and under "subscriptions detail" select "edit" and make the change and select “save”. 

If you want to pause your subscription, you can do so under "My account" / "subscriptions" and select "Pause my subscription" at the bottom right.